Return Policy – NYJETSGEARSHOP
At NYJETSGEARSHOP, we want every fan to be fully satisfied with their purchase. If your order does not meet your expectations, our return policy ensures a clear and easy process.
Eligibility for Returns
To qualify for a return, items must:
- Be unused, unwashed, and in original condition
- Include all original tags, labels, and packaging
- Be accompanied by a valid order number
- Be returned within the designated return window
Items Not Eligible
Certain products are not returnable, including:
- Customized or personalized jerseys
- Final sale items
- Products showing wear, damage, or signs of use not related to shipping
How to Initiate a Return
To start a return, contact our customer support team with:
- Order number
- Name and email used during purchase
- Reason for the return
- Photos if the item is damaged or defective
Our team will provide detailed instructions for returning your item.
Shipping Responsibility
- Defective or incorrect items: Shipping costs are covered by NYJETSGEARSHOP
- Voluntary returns: Customer is responsible for return shipping fees
Refunds & Exchanges
Once your returned item is received and inspected, a refund will be issued to the original payment method. Exchanges for different sizes or styles are handled promptly based on availability.
Commitment to Fans
Your satisfaction is our priority. Whether correcting a size issue or addressing a product concern, NYJETSGEARSHOP is committed to making returns straightforward, fair, and hassle-free.